Software maintenance and support
Most software spends far longer in maintenance than in construction, and gets a fraction of the attention. Dependencies age, certificates expire, and the person who understood it leaves.
Why teams come to us
What this fixes.
- A system nobody currently owns
- Dependencies years behind, with known vulnerabilities
- Performance quietly degrading
- Knowledge held by one person
Capabilities
What the work covers.
Corrective maintenance
Diagnosis and fixes with an agreed response time, and a root cause rather than a workaround.
Dependency management
Regular, tested updates so upgrades stay routine instead of becoming a migration project.
Performance monitoring
Watching the metrics that predict problems, and acting before they become outages.
Incremental improvement
A steady stream of small changes rather than periodic expensive rewrites.
Knowledge transfer
Documentation and pairing, so your team can take it back whenever they want to.
What you get
Agreed response and resolution targets
Monthly update and security report
Monitoring and alerting
Living documentation
- Varies by system
Questions
Before you ask.
Yes, after an audit. Sometimes the audit concludes that maintaining it costs more than replacing it, and we will say so rather than sign a retainer.
Talk to us about software maintenance and support
Send a short brief and we will tell you within two working days whether we are the right fit.
Start a project